Notice: SafeSign Compatibility with Recent Windows Preview Update

We are currently investigating a compatibility issue affecting SafeSign IC Minidriver versions 4.5.0.0 and below when used with the Windows Preview Update KB5077241.

Possible Smart Card Authentication Issues

On systems where this preview update is installed, users may experience authentication issues when using smart cards through the SafeSign IC Minidriver. This may include errors during PIN entry, such as messages indicating that the PIN cannot be validated (for example, “There was an error while validating your PIN”). 

Solution and Workaround

Our engineering teams are actively working on a solution. Resolving this issue is top priority, and progress is ongoing.

In the meantime, users who encounter this SafeSign PIN or authentication error should uninstall the Windows preview update KB5077241 as a temporary workaround. Systems that have not installed this preview update are not affected.

Additional Updates Will Be Posted Here

We will continue to provide updates as more information becomes available. Any new updates will be posted below as they become available. Thank you for your understanding and patience while we work toward a permanent resolution.

For questions or assistance, please contact safesignsupport@aeteurope.com.