Secure digital identity for Serbian citizens

The results

Adopted at national scale

Why it was built

Improving everyday life

The system was created to improve access to public services, enhance security and promote digital innovation. By automating identity verification, it reduces administrative costs and safeguards personal information — supporting Serbia's broader goal of digital transformation.

It has increased access to government services, especially for citizens in rural or remote areas, promoted transparency, reduced fraud and increased digital literacy across Serbia.

The outcome

Trust in digital governance

Streamlined access to government services has improved efficiency and reduced costs, while advanced encryption and authentication have enhanced online security. Citizens now benefit from convenient, secure, mobile-friendly government services — and looking ahead, Serbia plans to expand the range of services and explore technologies like biometrics.