Case study: Serbia eID
Serbia’s government eID system offers citizens a secure and efficient way to access eGovernment services online. Through digital identification, Serbian citizens can perform transactions remotely, ensuring both convenience and enhanced security.
Digital Identity for Serbian Citizens
Serbia eID provides a digital identity for citizens, enabling secure access to various government services. Citizens register through an online portal, activate the ConsentID app, and use a qualified electronic certificate in the cloud. This system allows people to seamlessly access services like eGovernment, eHealth, and invoices through a mobile device, eliminating the need for physical cards or readers.
Improving Everyday Life
This system was created to improve access to public services, enhance security, and promote digital innovation. By automating identity verification, the system reduces administrative costs and safeguards personal information. It also supports the country’s broader goal of digital transformation and economic growth by modernizing service delivery and boosting efficiency. The system has increased access to government services, especially for citizens in rural or remote areas. It has also promoted transparency, reduced fraud, and increased digital literacy across Serbia. This initiative contributes to broader societal goals, including bridging the digital divide and fostering economic development.
Practical Improvements
The eID system has streamlined access to government services, improving efficiency and reducing costs. It has enhanced online security through advanced encryption and authentication, resulting in increased citizen satisfaction. Citizens now benefit from convenient, secure, and mobile-friendly government services, contributing to improved trust in digital governance.
Growing Impact
Since its launch, Serbia eID has seen widespread adoption, with over 500,000 citizens registered by 2023. Over 4.6 million secure transactions have been monitored, highlighting the system’s growing impact on public services. Looking ahead, the Serbian government plans to expand the range of services accessible via the system, improve user experience, and explore innovative technologies like blockchain and biometrics. These efforts aim to enhance digital inclusion and further strengthen the country’s digital transformation.
Want to learn more? Contact our team of experts for detailed insights.
ConsentID, Our
All-in Solution for
Digital Trust
Our ConsentID platform is an all-in solution that enhances security by integrating Multi-Factor Authentication (MFA) and certificate management for user verification, data encryption, and secure communication. Additionally, smartcards provide physical security, creating a comprehensive system that protects sensitive information, lowers risk of breaches, and shields your applications from potential cyber threats.
Frequently Asked Questions
Whether you’re seeking technical support or general information, explore our FAQs to find the solutions you need. If you can’t find the answer you’re looking for, feel free to reach out to our team for further assistance.
I want to know more about digital trust or digital certificates, how can I contact AET Europe?
How can I contact customer support?
I am facing challenges integrating with one of the AET Europe platforms. How can I receive help?
What should I do if I encounter an error or technical issue?
Does AET Europe provide advice or a training on digital trust, signing, authentication, encryption, AET Europe's technology or relevant legislation like eIDAS 2.0?
Does AET Europe offer a free trial or demo of your products, and how can I request one?
Let’s Connect and Cultivate Trust Together
Do you have a question, need more information, or want to discuss how we can support your specific requirements? We are here to help you navigate your security needs with expert guidance and our tailored solutions.
Our experts are happy to help
Fill out the contact form or call us: +31 26 365 33 50